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Please complete the form below to request an RMA number.
First Name*
Order ID*
Product Name*
Reason Return*
Faulty. Please supply details in the Comment Box below
Order error
Receive wrong item.
Other. Please supply details in the Comment Box below.
Last Name*
Order Date*
Product Code*


After a decade of it’s existence, (X)S.M.L wants you to love shopping at our online store as much as you love to shop at our existing store. If something doesn’t meet with your expectations, please contact info@xsml-id.com for hospitable assistance.

  • ●We only accepts return with manufacturing mistakes and only applies to the same goods / articles
  • ●Our return / refunds only comes in Store Credits
  • ●Items can only be returned within a maximum period of 3 days (Sunday excluded) after the items are received. The day the item is received is considered 1 day.
  • ●Receipt must be attached when sending back the items. If the receipt is not attached, we reserve the right to refuse further processing of the return
  • ●Customers should bear the cost of shipping when returning items
  • ●Credits will only be awarded if items returned are still in unused condition and undamagaed with tags still intacs
  • ●The credits given can be used for future purchases in xsml.co.id
  • ●No return on sale items or purchases using special promo
  • ●No return and refund accepted at our other stores

*NOTE : We only accept return for purchased items with sizes